From SAP work orders to AI agents that take action
Meet Box and docuflow for SAP at ASUG Tech Connect 2026, Booth #701.
See how SAP business context, enterprise documents, and AI agents can come together to support maintenance processes and informed action.
Booth 701
Box + docuflow for SAP booth
Fort Worth Convention Center
November 2–4, 2026
Building Trusted AI Agents for Mission-Critical SAP Processes
Join Box’s Ray Wijangco and docuflow CEO Sean Fitzpatrick as they demonstrate how agents can move beyond answering questions to supporting action across SAP and Box. The session explores how document evidence, SAP business context, and agent tools can work together in a practical maintenance scenario.
Monday, November 2, 2026
12:15–1:05 PM CT
Track
AI & Application Development
Presenters
Ray Wijangco — Box
Sean Fitzpatrick — CEO, VersaFile
From turbine alarm to SAP-connected guidance
A gearbox alarm becomes an SAP emergency work order. The illustrative scenario shows how an agent can use work-order context to identify relevant content, support maintenance teams, and inform corrective action.
Step 1
Turbine alarm
WT-02 reports a serious gearbox condition. The cause is not yet known.
Sent with the alarm
- WT-02
- Gearbox alarm
- Time
- Severity
- Readings
Step 2
Emergency work order
SAP S/4HANA opens a corrective maintenance order for WT-02 with the alarm data attached.
On the work order
- Location
- 51.4217, −2.9913
- Priority
- Emergency
- Type
- Corrective maintenance
Step 3
Guidance on site
docuflow connects SAP work-order context with relevant documents stored in Box, helping technicians access the information they need before arriving on site.
On the technician's tablet
- SAP-linked documents
- Joule agent
The Joule agent answers questions from the documents on this work order.
Why grounded accuracy matters
- Qualify content by SAP object and business keys
- Use metadata to narrow the document set
- Return relevant source references and context
- Keep decisions connected to supporting evidence
From retrieval to connected agents
- Connect document intelligence to SAP processes
- Explore MCP-based skills and tools
- Plan for A2A-style agent interoperability
- Preserve human review for consequential actions
Illustrative workflow — see the end-to-end scenario explained in the joint session. MCP and A2A are architecture directions, not claims of current product certification.
Better context changes what agents can do
Qualify content before an AI response
What changes when models lose document metadata? We share insights from model comparisons, context reduction, and using SAP business objects to constrain retrieval.
Model behaviour
Metadata impact
Source evidence
Results depend on the test scenario, model, and content set. Ask us about the methodology at Booth #701.
From retrieval to connected agents
AI agents need a way to request trusted SAP context and trigger appropriate actions. We’re exploring skills exposed through MCP and agent-to-agent collaboration through A2A.
AI + SAP context
MCP direction
A2A direction
Human-in-the-loop
Join the session to discuss the evolving architecture and practical governance trade-offs.
Three ways to connect SAP with enterprise content
docuflow for SAP connects SAP processes, business context, and documents through one integration platform, working with supported enterprise repositories, including Box.
docuflow for SAP Archiving Essentials
Modernize essential SAP archiving with repository independence and an emphasis on lowering total cost of ownership.
docuflow for SAP SuccessFactors
Bring governed employee documents into familiar SuccessFactors processes while using your existing enterprise repository.
docuflow AI for SAP Solutions
Help AI find the right documents using SAP business-object context, metadata, and source references for grounded responses.
Let's talk SAP, documents, and AI
Visit the joint Box + docuflow for SAP booth to discuss SAP content archiving, AI document retrieval, legacy content modernization, and enterprise process automation.
Bring a challenge from your own environment, and discuss possible integration approaches with the team.
From evidence to action
Model behavior, metadata impact, source evidence, MCP-oriented tool access, A2A concepts, and human-in-the-loop design.
Ask about the methodology, assumptions, and practical governance trade-offs behind the examples.
Frequently asked questions
Does docuflow require a new repository?
No. docuflow is designed to connect SAP with supported enterprise repositories, including Box, that organizations may already use. The available integration and capabilities depend on the SAP scenario and deployment.
How is SAP-grounded AI different from generic document search?
The approach starts with SAP business objects, business keys, and document metadata to narrow the available evidence rather than relying only on a broad search of documents.
What about SAP Clean Core and agent governance?
Meet the team to discuss certified integration approaches, side-by-side extensions, document permissions, auditability, and the points where human review should remain part of an agent workflow.
Meet us at ASUG Tech Connect 2026
Discuss your SAP content and AI priorities with the joint team in Fort Worth.